A technician or service writer suddenly quits, and it seems like the end of the world as you’re left scrambling for a replacement. Finding a qualified candidate and conducting interviews may seem like a nightmare, but rather than hiding from this task, discover The Joy of Hiring, written by Maylan Newton with Chasidy Rae Sisk.
Although hiring is hard, developing a consistent hiring process helps small business owners identify employees with the skills to enhance and advance their business. The Joy of Hiring guides readers through the hiring process – from the documents required to the questions that should be avoided… and everything in between. By establishing a consistent process, shop owners will improve their hiring skills, allowing them to keep their sanity while building a team that will contribute to their shop’s success.
“People think I’m twisted because I enjoy talking to and helping everybody. Most of us don’t like dealing with people, which is why so many shop owners struggle when it comes to hiring, but you don’t have to struggle!”
“When you turn hiring into a scientific process, it becomes easier, and you get better at it. Your employees are your most valuable asset, and everything that brings value to your company demands an investment – by investing your time and energy into establishing a consistent process, you’ll gain confidence in your ability to produce predictable results with each interview.”
I am so glad that I read this book! If I would have read this book prior to hiring an employee, I would have never hired that employee. The insight the book gives you helps you gain consistency in the hiring process, and how to interpret the interview so you can make a great hiring decision.
Up until now, most of our ‘experts’ have told us that when it comes to staffing our businesses, ‘We are too quick to hire and too slow to fire.’ While this may be true, catchphrases alone can’t solve one of the biggest problems facing our industry today. Finally, Maylan Newton gives us proven strategies and processes to address these issues and more in The Joy of Hiring. Real-life, workable solutions from a guy who has been there and done that! Maylan knocks it out of the park with great information delivered in true Maylan style. This is a must-read before your next hire!
The Joy of Hiring guides the shop owner from start to finish covering every piece of the puzzle allowing the creation of a comprehensive and organized system that the shop owner can follow, preventing many of the hiring disasters that are so common in automotive service.
Joy of Hiring tackles one of the most difficult and unpleasant aspects of running a business. It serves as an excellent guide to building a scientific-like interviewing and hiring process that takes much of the emotion and uncertainty out of finding, evaluating and selecting the best candidates. The Joy of Hiring changed my mindset towards this chore by emphasizing the tremendous returns gained by finding and retaining the right staff.